---
title: For Program Managers | Help Center
description: How-tos, tips, and best practices for managing your recruiters and tracking your referrals with Staffing Referrals.
---

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1. [Help Center](https://success.staffingreferrals.com/knowledge)
2. [For Program Managers](https://success.staffingreferrals.com/knowledge/for-program-managers)

# For Program Managers

 How-tos, tips, and best practices for managing your recruiters and tracking your referrals with Staffing Referrals.

## Referral Program Best Practices

- [How to structure your referral program: Selecting your bonus amounts and terms and conditions](https://success.staffingreferrals.com/knowledge/how-to-structure-your-referral-program)
- [Form fields: What should you include?](https://success.staffingreferrals.com/knowledge/form-fields-what-should-you-include)
- [Staffing Referrals program manager: Requirements and time commitment](https://success.staffingreferrals.com/knowledge/staffing-referrals-program-manager-requirements-and-time-commitment)
- [Who to invite to be your brand ambassadors](https://success.staffingreferrals.com/knowledge/who-to-invite-as-brand-ambassadors)
- [Best practices to succeed with Staffing Referrals](https://success.staffingreferrals.com/knowledge/best-practices-to)

## Getting Started

- [Staffing Referrals navigation tour for program managers](https://success.staffingreferrals.com/knowledge/staffing-referrals-navigation-tour)
- [Set your company information and logo](https://success.staffingreferrals.com/knowledge/how-to-1)
- [Create a candidate referral campaign](https://success.staffingreferrals.com/knowledge/set-up-a-campaign)
- [Add recruiters to the platform](https://success.staffingreferrals.com/knowledge/invite-recruiters-to)
- [Set your default recruiter and default campaign](https://success.staffingreferrals.com/knowledge/how-to-update-default-recruiter)
- [Customize emails and text messages from your recruiters](https://success.staffingreferrals.com/knowledge/how-to-customize-emails-from-your-recruiters)
- [Track and manage referred candidates](https://success.staffingreferrals.com/knowledge/track-and-manage-referred-candidates)
- [Edit form fields](https://success.staffingreferrals.com/knowledge/edit-form-fields-on-your-application-page)
- [Can I edit Staffing Referrals to be in Spanish or another language?](https://success.staffingreferrals.com/knowledge/can-i-edit-the-automated-communications-to-be-in-another-language)

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## Advanced Features

- [Broadcast jobs on behalf of your recruiters](https://success.staffingreferrals.com/knowledge/broadcast-jobs-on-behalf-of-my-recruiters)
- [Change a referral bonus amount](https://success.staffingreferrals.com/knowledge/change-a-referral-bonus-amount)
- [Invite ambassadors with a list upload](https://success.staffingreferrals.com/knowledge/inviting-brand-ambassadors-with-uploader)
- [Edit your campaign terms and conditions](https://success.staffingreferrals.com/knowledge/how-to-edit-your-campaign-terms-and-conditions)
- [Move brand ambassadors to another recruiter](https://success.staffingreferrals.com/knowledge/how-to-move-brand-ambassadors-to-another-recruiter)
- [Deactivate / delete a brand ambassador](https://success.staffingreferrals.com/knowledge/deactivate-/-delete-a-brand-ambassador)
- [Send mass emails to ambassadors or applicants](https://success.staffingreferrals.com/knowledge/how-to-utilize-the-mass-email-feature)
- [Use website assets to promote your referral program](https://success.staffingreferrals.com/knowledge/how-to-manage-website-assets)
- [Email invited ambassadors who haven't accepted the invitation](https://success.staffingreferrals.com/knowledge/send-emails-to-invited-ambassadors-who)
- [Launch a client referrals campaign](https://success.staffingreferrals.com/knowledge/how-to-launch-a-client-referrals-campaign)
- [Track Your Staffing Referrals Traffic in Google Analytics](https://success.staffingreferrals.com/knowledge/how-to-track-your-staffing-referrals-traffic-in-google-analytics)
- [Create a candidate report](https://success.staffingreferrals.com/knowledge/create-a-leads-report)
- [Set up a custom subdomain for your Staffing Referrals pages](https://success.staffingreferrals.com/knowledge/set-up-a-custom-subdomain-for-your-staffing-referrals-pages)
- [Pay a referral bonus using BHN Rewards](https://success.staffingreferrals.com/knowledge/pay-a-referral-bonus-using-rybbon)
- [Bulk update candidate status](https://success.staffingreferrals.com/knowledge/bulk-update-candidate-statuses)
- [Automatically send W-9 forms to ambassadors](https://success.staffingreferrals.com/knowledge/send-w9-form)

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## Common Questions

- [Why are so many of our candidates "pending”?](https://success.staffingreferrals.com/knowledge/why-are-so-many-of-our-referral-leads-pending)
- [Where can my team get training on how to use the platform?](https://success.staffingreferrals.com/knowledge/where-can-my-team-get-training-on-the-platform)
- [How do I know my ambassador invite emails aren't being marked as spam?](https://success.staffingreferrals.com/knowledge/how-do-i-know-my-ambassador-invite-emails-arent-being-marked-as-spam)
- [What automated messages are being sent to my ambassadors, applicants, and recruiters?](https://success.staffingreferrals.com/knowledge/what-automated-messages-are-sent-to-my-ambassadors-applicants-and-recruiters)
- [How do I find a recruiter's dashboard?](https://success.staffingreferrals.com/knowledge/how-do-i-find-a-recruiter-dashboard)
- [Who is SR Admin in our Staffing Referrals account?](https://success.staffingreferrals.com/knowledge/who-is-sr-admin-in-our-staffing-referrals-account)
- [How do people become ambassadors? Do they have to login?](https://success.staffingreferrals.com/knowledge/how-do-ambassadors-get-their-dashboards-do-they-have-to-login)
- [How are ambassadors paid?](https://success.staffingreferrals.com/knowledge/how-are-ambassadors-paid)
- [What are "opportunities" in Staffing Referrals?](https://success.staffingreferrals.com/knowledge/what-are-opportunities-in-staffing-referrals)
- [Deactivate a recruiter](https://success.staffingreferrals.com/knowledge/deactivate-a-recruiter)
- [Who can edit campaign details (e.g., bonus amounts)?](https://success.staffingreferrals.com/knowledge/who-can-edit-campaign-details-e.g.-bonus-amounts)
- [When is a new record created in my ATS?](https://success.staffingreferrals.com/knowledge/when-is-a-new-record-created-in-my-ats)
- [What happens if a candidate is referred more than once?](https://success.staffingreferrals.com/knowledge/what-happens-if-an-applicant-is-referred-more-than-once)

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- [For Program Managers](https://success.staffingreferrals.com/knowledge/for-program-managers#main-content)
  
  
  
  
  
    - [Referral Program Best Practices](https://success.staffingreferrals.com/knowledge/for-program-managers#referral-program-best-practices)
    - [Getting Started](https://success.staffingreferrals.com/knowledge/for-program-managers#getting-started)
    - [Advanced Features](https://success.staffingreferrals.com/knowledge/for-program-managers#advanced-features)
    - [Common Questions](https://success.staffingreferrals.com/knowledge/for-program-managers#common-questions)
- [For Recruiters](https://success.staffingreferrals.com/knowledge/for-recruiters#main-content)
  
  
  
  
  
    - [Referral Best Practices](https://success.staffingreferrals.com/knowledge/for-recruiters#referral-best-practices)
    - [Getting Started](https://success.staffingreferrals.com/knowledge/for-recruiters#getting-started)
    - [Advanced Features](https://success.staffingreferrals.com/knowledge/for-recruiters#advanced-features)
    - [Common Questions](https://success.staffingreferrals.com/knowledge/for-recruiters#common-questions)
- [Contact Support](https://success.staffingreferrals.com/knowledge/contact-support)

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